Help to Claim: Telephone & Webchat Adviser

Thank you for your interest in working at the Citizens Advice service that supports residents across Stockport, Oldham, Rochdale and Trafford. We offer direct support to over 20,000 clients per year with a range of issues including Welfare Benefits, Debt, Housing and Employment.

Location: Rochdale (with some travel required across locations Stockport, Oldham, Rochdale & Trafford)

Salary: Point 15 (£16,705) to Point 19 (£18,524) - pro rata applies

Hours: 14 hours per week (Mondays & Friday)

Reporting to: Help to Claim Manager


The Citizens Advice services across Stockport, Oldham, Rochdale and Trafford are leading providers of advice and information, supporting tens of thousands of clients every year and we are now looking to recruit ambitious individuals to join our growing team of advisers.

This role will support in the delivery of our Help to Claim service, which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

We are looking for individuals with good IT skills to support clients to make and complete their new Universal Credit claim. You will also need to have fantastic written and verbal communication skills and a commitment to the aims and principles of the Citizens Advice service.

You’ll have the ability to interview clients on the telephone and over web-chat using sensitive listening and questioning skills to get to the root of the issue and you’ll empower clients to support themselves whilst maintaining structure and control of the interactions.

If you’re not the finished article, but you are motivated and willing to learn then we are able to offer a six to twelve-month training position, supporting development into a full Universal Credit adviser role, underpinned by a comprehensive learning and development plan.

The successful candidates will have the opportunity to join a growing and ambitious organisation, dedicated to ensuring the residents of Stockport, Oldham, Rochdale and Trafford have access to excellent quality advice and information services.

We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.

Closing date: 19th August 2019 - 10am

Interview date: TBC

DOWNLOAD THE JOB PACK HERE

Expressions of interest should be sent to sue.payne@castockport.org.uk inline with the deadline highlighted above.

Steve Hughes