research and campaigns

As the leading information, advice and guidance organisation in Stockport, Oldham, Rochdale and Trafford we saw over 35,000 people in 2018, deal with over 74,500 issues. This insight means we have a closer understanding of the problems that people experience than any other organisation. We know which policies are working and spot emerging problems early. We use this insight to change policy and practices at a local, regional and national level.

Citizens Advice Research and Campaigns

Take a look at our Medium site where you can see insightful information on our work on a daily basis.

Current campaigns

Bailiff reform

Citizens Advice is calling for the bailiff industry to be independently regulated.

Universal Credit

We want the government to change the way Universal Credit is delivered so it helps the people who need it.

Loyalty Penalty

We’re calling on the Competition and Markets Authority to tackle the loyalty penalty in essential markets and protect people from being ripped off.

Smart meters

We’re calling on the government to extend the smart meter rollout to 2023, and provide updated information on cost.

Council Tax protocol

Council tax arrears is now the largest debt issue seen by local Citizens Advice. That’s why we’re encouraging councils to sign up to the Council Tax Protocol.

The national research areas

Welfare policy research

Welfare benefits is our largest advice area, giving us clear insights into the way the system works and the challenges it poses.

Consumer policy research

Covers regulated and unregulated markets allowing us to identify problems and draw comparisons about policies and practices.

Debt and money policy research

Citizens Advice helps hundreds of thousands of people with debt and money problems each year giving us insight into how we can prevent money problems and help people to recover.

Housing policy research

Covers all housing tenures, highlighting problems and providing solutions to help everyone have a safe and secure place to live.

Work policy research

Our employment queries give us an understanding of how the labour market is changing and the consequences for workers’ lives.